At Accessible Lean Consulting, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or services.

1. What Information We Collect

We may collect the following personal information when you visit our website, make an enquiry, book a service, or subscribe to updates:

• Full name

• Email address

• Phone number

• Company name and position

• Billing or shipping address (if applicable)

• Information about your business needs

• Website usage data (via cookies and analytics tools)

We only collect information that is necessary to deliver our services effectively and improve user experience.

2. How We Collect Information

Your personal information is collected when you:

• Fill out a contact or enquiry form

• Book a consultation or training session

• Subscribe to our newsletter or updates

• Engage with our social media or advertisements

• Use our website, which may collect information via cookies, browser data, or analytics platforms (e.g. Google Analytics)

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide consulting services

• Process bookings and send session confirmations

• Improve our services and website functionality

• Send updates, resources, or marketing emails (with your consent)

• Comply with legal obligations and resolve disputes

We will not sell, rent, or trade your information to any third party.

4. Disclosure of Your Information

We may disclose your information to:

• Trusted third-party service providers (e.g., website hosts, booking platforms, payment processors) who assist us in operating our business

• Legal authorities if required by law or in response to a legal request

All third-party providers are required to comply with Australian privacy laws and handle your data securely.

5. Storage and Security

We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, and unauthorised access.

• Data is stored securely on password-protected systems

• Any payment data is processed securely via trusted third-party platforms (e.g., Stripe, Square, PayPal)

6. Accessing or Correcting Your Information

You may request access to or correction of your personal information at any time by contacting us. We will respond within a reasonable timeframe, usually within 30 days.

7. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience and track user activity for performance and marketing purposes.

You can disable cookies in your browser settings, but doing so may limit functionality on our site.

8. Overseas Disclosure

We do not routinely disclose personal information overseas. However, some service providers we use may store data on servers located outside of Australia (e.g. cloud-based platforms). We take all reasonable steps to ensure those providers comply with Australian privacy standards.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly noted.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or your personal data, please contact:

Accessible Lean Consulting
📧 sales@accessibleleanconsulting.com.au
📞 0432884564

We are committed to resolving privacy concerns promptly and transparently.