Cancellation Policy

At Accessible Lean Consulting, we understand that schedules can change. This policy outlines how cancellations, rescheduling, and no-shows are handled for all booked consultations, training sessions, and workshops. By confirming a booking, you agree to the terms below.

1. Minimum Notice Required - Consultations

We require a minimum of 24 hours' notice for any cancellation or rescheduling of a confirmed session.

  • Cancellations or reschedules made with more than 24 hours' notice:

    • No fee will apply. You may rebook your session at a mutually convenient time.

  • Cancellations made less than 24 hours before the session:

    • A 50% cancellation fee will apply, or the session may be forfeited entirely at our discretion.

  • Reschedules requested less than 24 hours before the session:

    • May be granted once as a courtesy, subject to availability, but not guaranteed.

2. No-Show Policy

If you do not attend your booked session and have not notified us at least 24 hours in advance:

  • You will be considered a no-show.

  • The session will be forfeited and no refund or credit will be provided.

We reserve the right to refuse future bookings in the event of repeated no-shows.

3. Emergencies and Special Circumstances

We understand that unexpected situations happen. If an emergency prevents you from attending or cancelling in time, please contact us as soon as possible at:

📧 sales@accessibleleanconsulting.com.au
📞 0432 884 564

We will assess these cases individually and may waive the cancellation fee at our discretion.

4. Group Training & Workshops

For team training sessions, group workshops, or on-site facilitation:

  • Cancellations made more than 2 business days before the scheduled session will receive a full refund or credit.

  • Cancellations made less than 1 business days prior will incur a 50% cancellation fee.

5. How to Cancel or Reschedule

Please notify us by email or phone:

  • Include your name, business name, and the session date/time.

  • We'll confirm the cancellation or reschedule within one business day.

6. Refunds and Credits

Refunds (if applicable) will be processed within 5–7 business days via the original payment method.

7. Questions or Clarification

If you have any questions about this policy or your session, please don’t hesitate to contact us. We’re here to help.